We value your business and appreciate your cooperation with our cancellation policy. Please respect our scheduling by keeping appointments and providing a minimum of 24 hours notice when canceling or rescheduling appointments. Because your services are guaranteed reservations reserved for you, a credit card is required at time of booking. Same cancellation guidelines remain for Groupon and Living Social customers, only to forfeit treatments if there is no cancellation within 24 hours. Your credit card will be charged for the full amount of the service, only if the appointment is not cancelled within 24 hours, a no show or missed scheduled appointment.
Check-in- please, check in 15 minutes before your scheduled appointment. This will help us to better serve you and others. Thank you! Scheduling-we recommend scheduling your next service at time of departure to ensure that your technician will be available for your preferred time and day.
Gratuity- Tips are generous and appreciated. The standard amount to tip in the service industry is 15-20 percent.
Late arrivals – please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests. We regret that late arrivals will not receive extension of scheduled appointments.